Endress+Hauser Group · 3 days ago
Engineering Associate
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Industrial AutomationLogistics
Insider Connection @Endress+Hauser Group
Responsibilities
Continually learn and develop skills for handling Endress+Hauser tools, processes, etc. within the different teams/functions.
Address customer inquiries and technical issues via phone, Salesforce, and email.
Collaborate with others to provide technical support and develop solutions for customers.
Guide customers in selecting the right products based on their needs.
Ensure an exceptional customer experience by addressing post-sales technical questions and supporting the sales team.
Provide ongoing communication with customers on pending quotes, addressing unresolved issues, and ensuring satisfaction.
Qualification
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Required
Bachelor’s or Associate’s degree in a technical field
Ability to actively seek information to understand customer circumstances, problems, expectations, and needs
Acts independently and on own initiative
Uses understanding of customer needs to initiate solutions
Implement customer feedback to improve overall experience and prevent issues from occurring
Critical thinking and problem-solving skills
Ability to read, analyze and interpret technical documents and bid specifications
Potential travel, possibly involving multi-week assignments depending on business needs
Benefits
Tuition reimbursement
Comprehensive benefits package including medical, dental, and vision
Competitive compensation and bonus opportunities
Full-service café, fitness center, and health clinic (in Greenwood, IN)