Replicant · 2 days ago
Engineering Manager, Site Reliability
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Collaborate closely with Engineering Leadership and your team to scale a robust cloud infrastructure and ensure operational excellence and cost efficiency for our virtual agent platform
Cultivate a "shift left" culture for sustainable ownership of platform reliability, scalability, and performance
Oversee On-Call and Incident Management processes and procedures
Manage and prioritize work through a rigorous, yet lightweight, agile process
Provide mentorship, feedback and guidance for your team members through the creation of individualized growth plans, measurable goals, and a shared mission that drives your team
Use your technical expertise to provide leadership and oversight of projects on your team by guiding architecture and design decisions and code reviews
Occasionally take on some hands-on work on non-critical path projects
Build and support a collaborative working culture in a remote-first environment
Qualification
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Required
2+ years of experience leading remote reliability, infrastructure, and/or software engineering teams
Ownership and accountability with a track record of driving the execution of high-value projects end-to-end
Strong background delivering critical infrastructure and managing cross-team support processes
Expertise in modern public cloud infrastructure, observability, and distributed systems
Excellent planning and communication skills
Ability to translate abstract ideas into meaningful and incremental plans
Experience in creating individualized growth plans and measurable goals for team members
Passion for making data driven leadership and product decisions
Proficiency in JIRA, Sheets and other tools for data analysis
Passion for increasing team velocity, predictability and satisfaction through Agile development processes
Benefits
Remote working environment that respects time zone differences
Highly competitive salaries, equity, and for US Employees, a 401(k) plan
Top of the line healthcare (medical, vision, and dental)
Health and Wellness Perk
Equipment Stipend
Flexible vacation policy
Amazing team trips & offsites where you can find our CEO baking bread for the team
Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Company
Replicant
Replicant is a contact center automation software that helps companies automate their most common customer service requests.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$113MKey Investors
StripesNorwest Venture PartnersAtomic
2022-04-26Series B· $78M
2020-09-10Series A· $27M
2020-01-07Seed· $1M
Leadership Team
Gadi Shamia
C0-founder and CEO
Andrew Abraham
Principal Engineer and Co-Founder
Recent News
Green D Ventures
2024-02-19
2023-01-17
Company data provided by crunchbase
