200+ applicants

Company

Stripe · 1 day ago

Engineering Manager, Support Experience

United States

Full-time

Remote

Mid, Senior Level

$177K/yr - $266K/yr

5+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Hire, lead, and manage a team of talented engineers on the team, providing mentorship, guidance, and support to ensure their success.

Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.

Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.

Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.

Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.

Stay up-to-date with emerging technologies, industry trends, and advancements in observability practices to identify opportunities for improvement and innovation.

Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Engineering ManagementFull-Stack DevelopmentTechnical Problem SolvingBuilding Software SolutionsArtificial IntelligenceLarge Language ModelsRubyReactTypescriptCross-Functional Collaboration

Required

2+ years of engineering management experience

5+ years of full-stack software development experience

You have a consistent track record of hiring and leading productive engineering teams

You desire to and have nurtured healthy work environments that are supportive, challenging, diverse and inclusive

You’re motivated to work in highly cross-functional organizations, with a strong ability to lead and measure product outcomes

You’ve leveraged your strong technical background and hands-on experience in solving large scale and difficult technical problems

You have experience building extensible, leveraged software solutions that scale to different kinds of user needs.

A passion for supporting both external users and internal customers

Clear and persuasive writing and in-person communication

Have a high quality bar, attention to detail, and you help your team deliver polished products

Preferred

You have experience building and leading a distributed team that works across multiple locations and time zones

You are comfortable planning in quarters, and can set a vision for multiple years

Successfully recruited and built high performing teams

The ability to thrive with a high level of autonomy and responsibility

Experience managing multiple teams or product areas

Familiarity with Artificial Intelligence, Large Language Models (LLMs), or generative AI.

Experience working on internal tooling or support infrastructure

Experience writing software in Ruby, React, or Typescript.

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1001-5000 employees

https://www.stripe.com

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)