Fluxx · 5 hours ago

Engineering Team Lead - Product Support

Seattle, WA

Full-time

Remote

Senior Level

$154K/yr - $190K/yr

5+ years exp

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Responsibilities

Provide technical leadership to the team, and use best engineering practices drive a steady stream of problem resolution and product improvements aimed at reducing the number of support issues being reported.

Work cross functionally with engineers, designers, QA, product managers and our customer support team to ensure the highest efficiency and quality of the work of the team.

Influence overall technical decisions and roadmap, especially as they might impact product reliability, team efficiency and customer satisfaction.

Manage the Product Support team against their goals of customer satisfaction.

Oversee the triage and prioritization process of incoming support issues to ensure timely and effective resolution.

Have regular 1-1 with Product Support team members and take an active role in their skill development and technical growth.

Provide thought leadership in the continuous improvement of our system, tests, and data quality indicators.

Produce high-quality software that is fully tested, code reviewed, and secure.

Keep yourself informed and up-to-date with the evolving technology landscape.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Full-stack engineeringWeb app developmentMentoring engineersRubyRailsMySQLElasticsearchJQueryReactRedisResquePlayDevOpsAWSRESTful APIsCollaboration skillsDocumentation

Required

Experience as a full-stack engineer (frontend + backend development)

At least 5 years of experience building, fixing, and scaling web apps (B2B apps preferred)

Proven ability to mentor and lead engineers

An innate curiosity and desire to learn and grow

Strong communication and collaboration skills

Dedication to writing and maintaining documentation

A willingness to adapt quickly

Preferred

Large refactoring/re-engineering projects

Demonstrable work in at least some of the parts of our stack: Ruby, Rails, MySQL, Elasticsearch, jQuery, React, Redis, Resque, Play, Devops and AWS, RESTful APIs