GoEngineer · 6 hours ago
Enovia PLM Support Engineer
Midvale, UT
Full-time
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chances3D PrintingProduct Design
No H1B
U.S. Citizen Only
Insider Connection @GoEngineer
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Incoming ticket queue management
Investigation of customer's issue
Troubleshooting sessions
Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
Creation and monitoring of Support Requests through Dassault Systemes
Perform any other duties as assigned by the supervisor.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
CAD/CAM/PDM/PLM software and industry awareness
Experience with ENOVIA, 3DEXPERIENCE
5+ years’ experience with computers, Windows OS, and typing.
5+ years' experience with windows registry, firewalls, common plug-ins, antivirus, anti-malware applications, and networking
Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care.
Proven experience troubleshooting hardware and software.
Ability to convey technical concepts to an audience with a broad range of backgrounds
Highly motivated and passionate about new technology
Excellent written and verbal communication skills
Self-motivated
Creative
U.S. Citizenship is required
Preferred
Bachelor’s degree in Engineering or Computer Science preferred
Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an advantage
Experience with Knowledgeware and automation with Visual Basic would be an advantage
Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
Benefits
Participation in GoEngineer's generous PTO program from day one of employment.
401(k) Plan that includes up to a 6% company match, 100% vested day one.
Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
Generous HSA Contribution with participation in the High Deductible Health Plan.
Employer paid Life Insurance Policy with optional Supplemental Life available.
Employers paid Short-Term and Long-Term Disability Benefits.
Dental, Vision, and other Ancillary benefits.
Company
GoEngineer
GoEngineer is a customer driven company with experience delivering the right technology for product design.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-13Acquired
Leadership Team
J
Jeremy Young
CFO
Jeff Kendrick
CIO
Recent News
Company data provided by crunchbase
