UMass Global · 7 hours ago

Enrollment Associate

Nevada, United States

Full-time

Remote

Entry Level

1+ years exp

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EducationNon Profit

Hiring Manager

Danielle Neaville

Insider Connection @UMass Global

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Responsibilities

Generate an engaging rapport with a high-volume of prospective students by providing excellent customer service in all interactions with potential students; represent UMass Global in a positive and professional manner by meeting or exceeding all key performance indicators (KPI’s).

Act as a subject matter expert when providing consultation or overcoming objections with prospective students.

Provide product and service information regarding admissions processes and/or requirements via phone and internet.

Manage difficult calls or tense situations with minimal escalation.

Consult with callers to determine the best resource for them at a high level; follow up with callers as necessary to ensure the highest levels of customer service.

Respond to inbound calls/inquiries, reply to prospective student needs and forward calls to appropriate personnel.

Gather and verify information to ensure accuracy of transactions (i.e. account details, name, address, etc.).

Access, read and accurately input information using a moderately complex computer system, including telephony and customer relationship management (CRM) systems.

Process requests and update account history to include proper documentation.

Organize, access, and deliver product information, and make scripted resale efforts.

Qualification

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Call Center ExperienceHigher Education ExperienceConsultative SalesCRM SystemsData Entry