The Cigna Group · 13 hours ago

Enrollment/Billing Senior Representative - Remote

United States

Full-time

Remote

Senior Level

$18/hr - $28/hr

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Responsibilities

Manage the end-to-end billing relationship at the broker, client, or TPA level for all items including but not limited to new business, renewal, life cycle changes, premium variance, audits, sales compensation, and special projects related to supplemental products

Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk

Conduct and lead client walkthrough calls to explain standard process and discuss any non-standards

Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.)

Partner with offshore Global Service Partner to improve the client experience and reduce financial risk

Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process

Updates reporting timely and accurately

Drives changes in client behavior to achieve Cigna's financial results

Qualification

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AccountingFinanceSoftware proficiencyMatrix partner relationshipsCustomer-centric focus

Required

High School Diploma or GED required

Strong Technical and analytical skills

Ability to effectively problem-solve issues to resolution

Strong customer-centric focus and ability to work directly with point of contact in a client-facing role

Ability to establish strong matrix partner relationships and follow through on expectations

Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work

Support or realign focus designed to meet or exceed customer expectations

Ability to manage multiple, divergent priorities and deadlines while working independently and proactively with minimal support

Advanced proficiency of multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)

Strong understanding of accounting principles, control procedures, and audit practices

Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization

Leadership and motivational skills to successfully navigate within a fast-paced environment

Demonstrate interpersonal skills