Openforce · 3 hours ago

Enrollment Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Perform all actions to keep enrollment instances moving forward, reducing overall enrollment duration

Proactively contacts contractors, advises of enrollment status, offers assistance

Handle Client inquiries in accordance with guidelines for service and quality

Route calls to appropriate resource

Place follow up calls where necessary

Perform data compilation, analysis and provide regularly scheduled project updates both internally and externally

Coordinate with critical partners to resolve client requests

Provide training and support to end users on all related systems and applications

Responsible for group on-boarding events to ensure targeted contractor groups are efficiently on boarded with all information

Manage and resolve Client complaints; escalate to Client Services when necessary

Identify and escalate priority issues

Document all call information according to standard operating procedure

Review current processes and contribute to internal process improvement and implementation

Perform other job-related duties as assigned

Ensure Client stays in compliance with their contractors documentation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceBilingual in SpanishPC knowledgeMS Office proficiencyCustomer service principlesAdministration processesProblem analysisResults FocusCustomer Focus