Thyme Care · 8 hours ago

Enrollment Specialist

Remote or Nashville, TN

Full-time

Remote

Entry Level

$24.03/hr - $24.03/hr

2+ years exp

Maximize your interview chances

Health CareMedical

Insider Connection @Thyme Care

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey.

Make outbound calls to 80-100 prospective members every day.

Surface member goals and priorities and help our care team understand the needs of the members you enroll.

Complete virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.

Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.

Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey.

Build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.

Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.

Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.

Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Outbound callingHealthcare knowledgeMetrics focusedZoomGoogle SuiteElectronic health recordsSlackCoaching

Required

A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.

Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.

Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.

A baseline knowledge of healthcare will be valuable to your success in this role.

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

Preferred

2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup.

Experience with Zoom, Google Suite, Slack, electronic health records and comfort learning new technology.