Fastmarkets · 4 hours ago
Enterprise Account Manager (Remote)
Houston, TX
Full-time
Remote
Mid Level
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Responsibilities
Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner.
Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention.
Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management.
Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs.
Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes.
Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests.
Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration.
Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account.
Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals.
Qualification
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Required
In-depth understanding of commodities markets, including key trends, players, and financial application.
Strong knowledge of best practices in account management, planning and client engagement strategies.
Ability to analyse market data and insights to inform account strategies and identify growth opportunities.
Familiarity with PRA products and services, including pricing data, and analytics solutions, to effectively communicate value to clients.
Proven experience in managing high-value accounts within a B2B environment, with a track record of driving revenue growth and client satisfaction.
Demonstrated success exceeding sales targets, with a focus on strategic account management, value-based selling and long-term relationship building.
Experience working collaboratively across teams (sales, marketing, product, customer success) to deliver integrated solutions and meet client needs.
History of engaging with senior executives and decision-makers, effectively communicating value propositions and building trust-based relationships.
Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
Strong negotiation skills to facilitate contract discussions, pricing agreements, and multi-year renewals while ensuring mutual benefit.
Proficient in analysing data and market trends to develop strategic insights and inform account planning.
Strong problem-solving skills to identify client challenges and proactively develop tailored solutions.
Ability to inspire and influence others, fostering a culture of collaboration, accountability, and high performance.
Flexibility to adjust strategies based on changing client needs, market dynamics, and internal priorities.
Prioritises high performance through unwavering integrity and strong moral principles.
Demonstrates a willingness to learn and adapt, embracing feedback to enhance skills and performance.
Maintains a positive attitude and demonstrates cheerfulness in the face of adversity.
Exhibits a proactive approach to problem-solving, using creativity and ingenuity to navigate obstacles.
Able to thrive in changing work environments, exhibiting a solution-oriented and flexible mindset.
Possesses a genuine desire to understand customer challenges and perspectives.
Committed to delivering the highest quality results, recognising that while perfection is unattainable, striving for excellence is essential.
Company
Fastmarkets
Fastmarkets is a commodity price reporting agency in the agriculture, forest products, metals and mining, and energy transition markets.
Founded in 1999
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-21Acquired· by Epiris
Leadership Team
Victor Milligan
Chief Marketing Officer
Recent News
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