Be an early applicantLess than 25 applicantsPosted by Agency
hireEZ · 2 days ago
Enterprise Account Manager
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years exp
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Responsibilities
Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
Foster proactive and consistent client engagement, building strong relationships with customers.
Utilize a data-driven approach to secure account health and customer success.
Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
Collaborate with internal teams to gather insights and strategize renewal plans.
Upsell new products to existing customers to drive revenue growth.
Track and document important customer lifecycle details within hireEZ's company CRM (SFDC).
Ensure a seamless onboarding process and continuous user training throughout the lifecycle.
Collaborate with cross-functional teams to drive customer success and growth initiatives.
Qualification
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Required
Minimum 2+ years of experience in an account management, customer success, sales engineering, and/or customer onboarding/implementation related role. (We will provide well-built training to equip talent to take the enterprise level client!)
Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders.
Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
Data analytics and reporting skills to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI
Proficiency in customer success practices, customer onboarding and enablement process, renewal negotiations, user experience, virtual user training, and customer ticket management.
Capable of organizational and time management skills to handle multiple responsibilities effectively.
Familiarity but not limited to using Jira, Gong, and Salesforce and their applications for customer success management.
Preferred
Experience in staffing agency with account management background
Background in recruiting, talent acquisition, or HR Tech space
Bachelor's degree
Benefits
Competitive compensation package including equity
Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents
401k plan
Generous PTO
Fun company events, outings, and parties (in-person and virtual)
Company
hireEZ
HireEZ offers AI powered recruitment software that allows intelligent sourcing, engagement, analysis, and integration on existing platforms.
201-500 employees
H1B Sponsorship
hireEZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (13)
2022 (24)
2021 (1)
2020 (13)
Funding
Current Stage
Growth StageTotal Funding
$45.5MKey Investors
Conductive VenturesOceanpine CapitalNorthern Light Venture Capital
2022-02-02Series B· $26M
2020-08-13Series B· $13M
2018-09-12Series A· $5M
Leadership Team
Xinwen Zhang
Co-Founder & CTO
Ninh Tran
Founding Member
Recent News
2024-06-04
2024-05-31
2024-05-21
Company data provided by crunchbase
