Raft · 1 day ago

Enterprise Account Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Develop and maintain deep, trusting relationships with key stakeholders at enterprise-level clients

Act as the primary point of contact and trusted advisor for all client-related matters

Identify opportunities to upsell and cross-sell products and services to increase revenue

Collaborate with the sales team to generate new business within existing accounts

Ability to communicate and demonstrate Raft's capabilities and solutions.

Develop and execute strategic account plans to achieve both client and company objectives

Understand clients' business goals, challenges, and industry trends to provide tailored solutions

Ensure customers maximize the value received through Raft

Monitor and improve client satisfaction through regular feedback, ensuring issues are addressed promptly

Work with internal teams (e.g., product, marketing, customer success) to ensure a seamless customer experience

Manage contract renewals and negotiations, ensuring favorable terms for both the client and company

Work proactively to reduce client churn and secure long-term agreements

Address and resolve any client concerns or issues quickly, coordinating with internal teams as necessary

Provide creative solutions to meet the clients' evolving needs

Track and report on key account metrics (e.g., revenue growth, customer satisfaction)

Provide regular updates on account health and future opportunities to leadership

Qualification

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Account ManagementSalesCustomer SuccessCRM SystemsSaaSEnterprise SoftwareLogistics IndustryGainsightTotangoStrategic Thinking