Be an early applicantLess than 25 applicants

Company

eLocal · 9 hours ago

Enterprise Ad Operations Specialist

Greater Chicago Area

Full-time

Remote

Mid, Senior Level

5+ years exp

Maximize your interview chances

AdvertisingHome Services

Growth Opportunities

Hiring Manager

Lauren O'Malley

Insider Connection @eLocal

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Processing all necessary changes to campaigns including adding/removing coverage, making pricing updates, adding new locations, budgeting, optimizing, etc.

Proactively identifying issues and raising concerns to their sales counterpart

Handling end of the month billing and ensuring timely payment from customers

Monitoring ad delivery and pacing, communicating with your sales partner and assisting them with recommendations to generate incremental revenue and account expansion

Analyzing data and making campaign optimizations including pulling reports, call recordings and call tracking

Partnering and collaborating with internal cross-functional counterparts such as Sales Directors, Partnership Managers, Legal and Engineering teams to drive successful outcomes for eLocal and our customers

Delivering the highest level of customer service to our enterprise clients.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success/account operationsPerformance based digital campaignsData analysisCampaign setupOptimizationCost per lead experienceProficient in pivot tables

Required

Minimum of 5 years experience in customer success/account operations, at least 3 years of which involved working with clients on performance based digital campaigns

Endless curiosity and desire to proactively dig into campaigns to uncover insights without being asked

Extraordinary attention to detail and ability to double check your work and own your mistakes

Proficient in data analysis to prepare campaign-level reporting and develop growth-focused insights. Ability to create and analyze data using pivot tables is a must

Experience in setting up campaigns and optimizing to meet KPIs

Superior time management skills; you are able to multitask and manage competing priorities while maintaining a high level of service to your sales partner and clients

Preferred

Cost per lead experience (especially cost per call) a plus

Benefits

Competitive salary with annual bonus based on company performance

Heavily subsidized Medical through Blue Cross Blue Shield (85% to 100% company-paid)

Dental

Vision

100% company-paid Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance

Monthly wellness stipend and Wellbeing Spending Account

Work from home arrangements

Flexible, uncapped paid time off

401(k) matching

Company

eLocal

eLocal, part of HomeServe Plc, global leader in the home services industry, is a fast-growing and highly profitable national leader in pay-for-performance digital advertising.

Founded in 2009

Conshohocken, Pennsylvania, USA

51-200 employees