City of Orlando Careers · 3 days ago

Enterprise Application Administrator I

Orlando, FL

Full-time

Onsite

Entry, Mid Level

$28.06/hr - $37.18/hr

2+ years exp

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Responsibilities

Maintain and enhance performance of all new and existing Public Safety software and applications.

Handle problem tickets from end users to troubleshoot/resolve complex application and software issues.

Record, track and document the problem-solving process, including all decisions and actions taken, through to final resolution.

Communicate application problems and issues to key stakeholders.

Create and deploy feedback mechanisms for end users, analyze results, make recommendations for support process improvement, and implement changes.

Work independently or in a team to troubleshoot, perform root cause analysis, identify, and isolate technical issues.

Perform work under limited supervision and be evaluated through direct observation, discussion, review of established procedures, and achievement of desired results.

Qualification

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SQLAPIsMicrosoft WindowsVendor software solutions