Polsinelli · 5 hours ago
Enterprise Apps Admin
Kansas City, MO
Full-time
Remote
Mid Level
$75K/yr - $90K/yr
3+ years exp
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Responsibilities
Developing the necessary skillsets to install, configure, support and maintain new and existing applications
Test new desktop builds
Creating scripts and testing policies
Developing supporting and initiating bug fixes
Installing test patches
Managing and deploying MS Office developments and enhancements including template management systems
Troubleshooting all end user applications and mobile applications
Perform relevant 3rd level desktop applications support to all staff on specific software platforms supported by the Firm and defined as the responsibility of the group
As required, liaise between Firm management, users and other IT personnel to consistently communicate status on open issues
Make recommendations to improve the use of Firm applications
Ensure preventative maintenance in your field of expertise is regularly planned and implemented
Participate in any projects that the Firm may require in order to meet its business goals
Work with IT management, IT Department team members and staff to integrate and continually evolve operations program/project management methods and practices
Ensure that risk assessments are made before all changes take place
Accurately anticipate timelines of day-to-day activities and projects and be prepared to regularly update status on any open or completed task assignments
Initiate actions and alternatives to avoid potential problem situations before they occur to increase the probability of desired outcomes
Adjust rapidly and frequently to new situations warranting attention and resolution
Make recommendations to improve efficiency and effectiveness
Participate in a good proactive working relationship between your team and other teams within the IT Department and the users
Communicate all downtime, regular preventative maintenance, security patch updates and software upgrades to all relevant teams
Comply with the IT Department’s change control system
Work with team members to coordinate day-to-day activities and development, working closely with direct manager
Proven ability to work under pressure and meet strict deadlines
Organizational skills and thorough by nature
Excellent written and oral communication skills and a keen level of attention to detail
Must be client-focused with the ability to develop good relationships
Ability to effectively influence others outside the direct chain of reporting via communication
Exemplary troubleshooting skills
Qualification
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Required
At least three years’ experience gained within the legal or professional services sector
Familiarity or experience with legal applications such as: iRM Records Management, Intapp Intake, iManage Work 10 or similar DMS applications, Microsoft 365, Adobe products, application security software, and legal department specific software
Previous experience with network protocols, Active Directory, hardware builds and peripherals
Ability to work in a Microsoft and/or Azure Server environment
Strong previous detailed experience with supporting Microsoft 365 / Microsoft Office suite products (including Outlook, Word, Excel, PowerPoint and Visio)
Previous experience with identifying root causes for end user application issues and development of successful solutions to those issues
Ability to produce technical documentation for systems as a reference for other team members
Perform relevant 3rd level desktop applications support to all staff on specific software platforms supported by the Firm
Liaise between Firm management, users and other IT personnel to consistently communicate status on open issues
Make recommendations to improve the use of Firm applications
Ensure preventative maintenance in your field of expertise is regularly planned and implemented
Participate in any projects that the Firm may require in order to meet its business goals
Work with IT management, IT Department team members and staff to integrate and continually evolve operations program/project management methods and practices
Ensure that risk assessments are made before all changes take place
Accurately anticipate timelines of day-to-day activities and projects and be prepared to regularly update status on any open or completed task assignments
Initiate actions and alternatives to avoid potential problem situations before they occur
Adjust rapidly and frequently to new situations warranting attention and resolution
Participate in a good proactive working relationship between your team and other teams within the IT Department and the users
Communicate all downtime, regular preventative maintenance, security patch updates and software upgrades to all relevant teams
Comply with the IT Department’s change control system
Work with team members to coordinate day-to-day activities and development, working closely with direct manager
Proven ability to work under pressure and meet strict deadlines
Organizational skills and thorough by nature
Excellent written and oral communication skills and a keen level of attention to detail
Must be client-focused with the ability to develop good relationships
Ability to effectively influence others outside the direct chain of reporting via communication
Exemplary troubleshooting skills
Preferred
Experience with virtualized application deployments
Benefits
Paid time off
Sick time off
A referral program
Medical insurance and benefits
Dental insurance
Vision insurance
Life insurance
AD&D insurance
ID Theft insurance
Long-term disability benefits
Short-term disability benefits
Parking/Transit reimbursement (varies depending on location)
401(k) benefits
Employee assistance benefits
Company
Polsinelli
Polsinelli is an Am Law 100 firm with more than 1,000 attorneys in 22 offices.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Chase Simmons
Chairman & Chief Executive Officer
Scott Fletcher
Chief Operating Officer and Chief Financial Officer
Recent News
2024-10-25
2024-10-24
Global Legal Chronicle
2024-10-22
Company data provided by crunchbase
