Be an early applicantLess than 25 applicants

Company

LivePerson · 3 hours ago

Enterprise Client Executive (New York)

United States

Full-time

Remote

Senior Level, Lead/Staff

$110K/yr - $135K/yr

8+ years exp

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Artificial Intelligence (AI)Business Intelligence

H1B Sponsor Likely

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Responsibilities

Establish and drive a new business pipeline that will see focused growth predominantly from existing clients and entering into new markets and lines of business.

Be responsible and accountable for managing the customer P&L's (within LivePerson) ensuring it consistently meets/exceeds LivePerson revenue and EBIT objectives. This includes driving continuous improvement efforts to ensure LivePerson is supporting the customers in the most efficient and cost-effective manner while ensuring contractual commitments and SLA's are met.

Lead weekly business and strategy updates with his/her manager and team

Maintain subject matter expertise on LivePerson technology, all supporting services, and best practices and communicate all offerings and product enhancements to customers

Participate in strategic cross-functional innovation projects and operating plans to drive innovation, growth, and operational excellence across LivePerson and with the customers.

Advocate industry and customer needs, feature requests, and goals within the LivePerson organization to support and enable the prioritization and timely investment in innovation that keeps Liveperson ahead of the market

Own, manage and drive customer contracts, amendments, and contract renewals

Help establish monitor, report, and analyze customer volumes, forecasts, and order conversion

Own all customer communication, new solution awareness, solution adoption, and best practice expertise

Become an expert on the customer's industry and business to ensure we are bringing to our customers the best solutions and programs

Liaise with internal departments to ensure that customer issues are dealt with in a timely and efficient manner

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementClient relationship managementBusiness data analysisSaaS experienceC-level engagement

Required

8+ years of experience of account executive and management experience, preferably in the SaaS, management consulting, software, or technology environment

Significant experience working with C-level Client executives regularly

Excellent client relationship, team leadership, and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization.

Excellent business data analysis and modeling expertise

Excellent computer, presentation, communication, and time management skills

Motivated, goal-oriented, persistent, and a skilled negotiator with a proven track record of driving change with clients

Strong analytical, assessment, and problem-solving skills

Benefits

Health: medical, dental, and vision insurance and wellbeing resources and programs

Time away: Public holidays and discretionary PTO package for flexible days off with manager approval

Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

Family: parental leave, maternity support, fertility services

Development: tuition reimbursement and access to internal professional development resources.

Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Company

LivePerson

Glassdoor

2.9

LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.

Founded in 1995

New York, New York, USA

1,001-5,000 employees

http://www.liveperson.com

H1B Sponsorship

LivePerson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (24)

2022 (61)

2021 (68)

2020 (20)