WorkRamp · 16 hours ago
Enterprise Customer Success Manager (PST)
United States
Full-time
Remote
Senior Level
$120K/yr - $150K/yr
5+ years exp
Maximize your interview chancesCorporate TrainingE-Learning
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Responsibilities
Own customer relationships post-sales for our Enterprise Customer Segment, working with stakeholders from CxOs to individual contributors
Be a strategic advisor to customers, helping them achieve their business outcomes
Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs
Channel feedback directly to the product team to help shape the product roadmap
Project managing internal, cross-functional customer projects with your WorkRamp teammates
Become an expert in learning and training methodologies and best practices
Have the opportunity to experience a fast-paced startup environment
Qualification
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Required
5+ years of experience as an Enterprise Customer Success Manager and/or Account Manager, managing accounts from $100k-$500k ARR
Vast experience owning full-cycle renewals from first presentations to negotiating payment terms
Possess executive presence to effectively influence and communicate with key decision-makers within our Enterprise customer tier
Experience identifying and qualifying customer growth opportunities and risk
Lead QBRs, EBRs & project manage WorkRamp-centric customer initiatives
Experience in SaaS, strong preference for early to mid-stage startups
Comfortable working with CxOs and managing a sales process
Strong coaching skills, technical aptitude, territory management skills, and attention to detail
Passion for the startup experience
Preferred
PST time zone is strongly preferred
Benefits
Fully Remote - Work from anywhere in the US
Flexible Time Off & 13 company-wide holidays
Equity
Full healthcare coverage
100% paid short-term & long-term disability insurance, plus life insurance
Stipend for remote work setup & DeskPass account
401K
Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)
Employee Resource Groups
Access to Well-Being Benefits including: One Medical, Gympass+, & Headspace
Company
WorkRamp
WorkRamp is the Learning Cloud that your employees and customers will love. Design learning programs for your business in one platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$67.2MKey Investors
OMERS VenturesBow CapitalSusa Ventures
2022-03-23Series C· $40M
2020-12-09Series B· $17M
2019-06-06Series A· $8M
Leadership Team
Ted Blosser
CEO & Co-founder
Arsh Mand
CTO & Co-founder
Recent News
2024-03-26
Company data provided by crunchbase
