Aisera · 7 hours ago
Enterprise Customer Success Manager
Palo Alto, CA
Full-time
Remote
Senior Level
$130K/yr - $150K/yr
7+ years exp
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Responsibilities
Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through implementation, support, expansion, and renewal.
Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to realize the highest value with increased adoption, engagement, coverage, and other KPIs
Deliver Monthly / Quarterly Business Reviews and effectively manage meeting cadence
Stay current with the most recent changes to our product and educate customers on our offerings and updates.
Lead growth opportunities by expanding into new use cases and teams.
Identify and communicate customer’s pain points and enhancement requests to the product team.
Proactively Identify risks and collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Report internally and externally on customers project progress, usage, and health KPIs
Deliver RCA communications after service outages.
Coordinate any internal or external UAT’s as required.
Qualification
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Required
7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting.
Thrive in a startup environment - we move quickly and wear many hats in a dynamic environment.
Must have strong analytical skills with strong business acumen.
Experience with IT, IT Automation, and Technical Support systems is a big plus.
Deep knowledge of Customer Success KPIs, flows, activities, and routines, managing large and complex accounts.
Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our customer organizations.
A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
Good familiarity with AI/ML and related technologies.
Experience with Java, JavaScript, Python, or other scripting / programming languages is a plus.
Bachelor’s or higher degree in computer science, engineering, or related technical field.
Preferred
Startup experience
Enterprise SaaS experience
Domain expertise in IT, HR or Customer Support
Company
Aisera
Aisera is a leading provider of Generative AI Solutions that helps enterprises boost revenue, improve user productivity & get immediate ROI.
201-500 employees
H1B Sponsorship
Aisera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (12)
2021 (20)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$164.5MKey Investors
Icon VenturesNorwest Venture Partners
2022-08-03Series D· $90M
2020-12-11Series C· $40M
2020-02-18Series B· $20M
Leadership Team
Antonio Nucci
Chief Technology Officer
Jeff Risberg
Principal Architect
Recent News
2024-04-07
2024-01-31
2024-01-31
Company data provided by crunchbase
