Atlan · 2 days ago

Enterprise Customer Success Manager

Little Ferry, NJ

Full-time

Onsite

Senior Level

5+ years exp

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Big DataData Governance

Comp. & Benefits

Insider Connection @Atlan

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle including onboarding, training, customer support, QBRs, renewals, and expansions.

Help Atlan customers understand the different contexts for using the product effectively and develop new use cases and solutions.

Build strong relationships with stakeholders within client organizations, from CXOs to data practitioners, to ensure customer success.

Work closely with the product team to incorporate client feedback into the product roadmap and enhance the collaborative experience for data teams globally.

Evangelize Atlan customers and their success stories within the data community.

Qualification

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Technical Customer SuccessSolutions EngineeringModern Data StackEnterprise CustomersAccount ManagementProblem-SolvingCommunicationCustomer ServiceStrategic Thinking