70 applicants

Company

Chronus · 19 hours ago

Enterprise Customer Success Manager

Bellevue, WA

Full-time

Remote

Mid, Senior Level

$78K/yr - $90K/yr

5+ years exp

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Responsibilities

Develop relationships with senior stakeholders + platform administrators of our customers and deeply understand each customer’s business goals, objectives and needs leading to customer retention, revenue growth opportunities, and enthusiasm to evangelize Chronus

Create value by identifying the key factors for mentoring program success and optimizing the configuration and results of the mentoring programs; Leverage data to inform decision-making and refine employee engagement strategies

Take a proactive and consultative approach to help customers achieve their program goals and navigate internal barriers to adoption

Stay abreast of L&D and HR industry trends to engage stakeholders as thought partners

Support and deliver meaningful Strategic Business and Program Reviews with key evangelical data points that drive effective strategy

Work closely with cross-functional partners like Sales, Account Management, Support, Marketing, Product, to collaborate and coordinate customers’ success throughout the customer lifecycle.

Collaborate on developing resources and best practices that improve program outcomes

Provide customers with technical guidance and recommendations for complex workflows on the highly configurable Chronus platform; Leverage in depth reports to understand usage and ensure effective deployment

Act as a customer advocate, capturing business needs and outcomes to push Chronus to better serve its customers

Willing to travel periodically

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS Customer SuccessTechnical AcumenStakeholder Relationship ManagementMicrosoft OfficeSalesforceProject ManagementG Suite

Required

Bachelor's degree in Business or a related field

5+ years of relevant SaaS Customer Success experience

You have a proven ability to exceed customer retention and growth revenue goals

Hungry to excel and succeed in a fast-paced scrappy start-up environment - you’re comfortable with ambiguity and thrive when given the opportunity to improve an organization’s developing systems and processes; after all, the only constant is change!

You aren't afraid to roll up your sleeves and get tactical with customers; you have the technical acumen to understand and apply our product to its many use cases

Effective at working with a diverse, global team and customer base at all levels of the organization

Team player, able to inspire others to action including peers or management and to build a rapport among those working on customer projects together

Strong professional written and verbal communication, as well as interpersonal skills. Fluent in English.

Strong general project management, organizational, and time management skills with a track record of delivering on deadlines

Competence with Microsoft Office programs, tools and/or the G Suite of applications (e.g., Gmail, Google Drive, etc.). Comfortable leveraging CRMs and CSPs, such as Salesforce, Zendesk, and Vitally

Strongly aligned with Chronus’ values

Preferred

Experience in the SaaS market building deep relationships with customers and stakeholders, with a strong preference for candidates with experience in the HR Enterprise market

Bonus if you’re multilingual.

Bonus points if you have experience supporting U.S. Government accounts (IL4)