Deepgram · 2 days ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Mid Level

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Responsibilities

You will be an outcome-driven strategic advisor, driving value to customers by understanding their business objectives and strategically aligning our solutions to help them achieve their goals.

You will partner with Deepgram Account Executives to manage enterprise-level and strategic accounts, including developing and maintaining customer success plans.

You will build and maintain strong relationships with enterprise-level customers (from Developers and Project Managers to C-Level)

You will demonstrate the value of our product to customers and use these insights as a vehicle to recognize potential for account expansion.

You will partner with the Marketing team to obtain customer testimonials, case studies, and video testimonials to showcase enterprise customer success stories.

You will manage the renewal process, including identifying early renewal opportunities and ensuring timely renewals.

Maintain a deep understanding of Deepgram’s solutions, as well as industry trends and best practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementEnterprise Account ManagementRenewal Process ManagementUpselling SkillsAPIsAutomation ToolsScriptingCustomer TestimonialsCustomer-focused MindsetCross-functional Collaboration

Required

Demonstrated success driving outcomes and delivering value

Demonstrated success in managing the renewal process and upselling enterprise customers, particularly with technical products

A strong technical aptitude

Ability to communicate complex technical concepts with developers and marketers alike

Strong analytical skills with the ability to translate complex data into insights

A customer-focused mindset, with a strong commitment to ensuring the success of Deepgram’s enterprise-level customers

A proactive and strategic approach to building and maintaining strong customer relationships.

Exceptional communication skills internally and externally

Preferred

Prior experience in customer-facing roles, such as Enterprise Customer Success Manager, Strategic Customer Success Manager, Sales Engineering, Solutions Engineering or similar role

Experience managing high ARR accounts and/or high valued logos particularly at the enterprise or strategic level.

Experience managing the renewal process, and upselling enterprise customers, particularly with technical products

Experience capturing and presenting customer success stories effectively, along with sourcing case studies and video testimonials

Experience working with APIs and supporting a technical product

Familiarity with automation tools and basic scripting