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Company

Original Job Post

Jamf · 2 days ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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iOSmacOS

H1B Sponsorship

Work & Life Balance

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Responsibilities

Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention

Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices

Understand and promote the value of Jamf products and services to customers

Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally

Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning

Work with customers via phone and email to understand critical goals, challenges, and key performance indicators

Partner cross-departmentally to advocate customer needs/issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical CommunicationCustomer-Facing Account ManagementCross-Functional Team ExecutionDriving AdoptionRisk IdentificationCustomer Renewal FacilitationTeam Player Attention to Detail Multi-TaskProven Track RecordApple productsCustomer relationship managementCase management solutionsGainsightSalesforceJamf 100Jamf 200Jamf 300Jamf 370Jamf 400

Required

Experience communicating technical topics to both technical and non-technical audiences (Required)

2+ years of experience with customer-facing account management (Required)

Team player with proven ability to execute across a cross-functional team

Strong attention to detail

Ability to multi-task and prioritize duties

Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal

Preferred

1+ years of experience with Apple products in a professional setting (Preferred)

Proven ability providing successful outcomes to high touch and high value customers (Preferred)

Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)

4-year / Bachelor’s Degree (Preferred)

A combination of relevant experience and education may be considered

Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400

Benefits

Volunteer Time Off

Company

Jamf

Glassdoor

4.0

Jamf creates IT software that manages Apple devices and helps organizations succeed.

Founded in 2002

Minneapolis, Minnesota, USA

1,001-5,000 employees

http://jamf.com

H1B Sponsorship

Jamf has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2022 (2)

2021 (1)