33 applicants
Narvar · 2 days ago
Enterprise Customer Success Manager
Atlanta, GA
Full-time
Onsite
Senior Level
$100K/yr - $140K/yr
4+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesE-CommerceRetail
Insider Connection @Narvar
Responsibilities
Own the health and success of customers from go-live through to renewal and expansion
Proactively engage clients to demonstrate value and identify growth opportunities
Use data insights to track client health, forecast, and mitigate churn risk
Collaborate with product and engineering teams to drive product development
Partner with sales to ensure renewal and expansion opportunities are efficiently handled
Contribute to the scalability of the customer success team through documentation and process optimization
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
Influence product, success, support, and sales teams to get things done
Enjoy working in a fast-paced environment and have strong project management and communication skills
Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
Articulate the value proposition of a technology platform to meet client needs
Comfortable collaborating with both technical and business teams
BA/BS
Preferred
Domain knowledge of retail, e-commerce, or logistics is a plus
Previous start-up experience strongly preferred
Company
Narvar
Narvar is a customer experience platform that helps retailers inspire long-term customer loyalty, at all steps of the post-purchase journey.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$64MKey Investors
AccelBattery VenturesFreestyle Capital
2021-01-01Series Unknown· Undisclosed
2018-08-28Series C· $30M
2016-06-23Series B· $22M
Leadership Team
Ram Ravichandran
CTO
Michael Haswell
Vice President, Partnerships
Recent News
2024-02-19
2024-01-26
2023-12-21
Company data provided by crunchbase
