Offered.ai · 2 days ago

Enterprise Customer Success Manager

United States

Full-time

Onsite

Mid Level

$85K/yr - $105K/yr

2+ years exp

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Responsibilities

Develop and execute account plans and strategies to drive revenue growth and achieve sales targets.

Identify and exploit upsell and cross-sell opportunities within existing customer accounts to maximize revenue potential.

Collaborate with internal teams to ensure customer satisfaction and resolve any issues or challenges.

Manage regular business reviews with customers to review performance, identify improvement opportunities, and present new products or features.

Develop and implement account-based marketing strategies to drive customer engagement and retention.

Prioritize face-to-face interactions with key clients through regular travel.

Attend industry events and conferences to stay informed about market trends and network with clients.

Qualification

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Customer successSaaS industrySalesSolution sellingAccount managementDynamic environmentEmpathyEmotional intelligenceCuriosityCommunicationInterpersonal skillsRapport buildingRelationship buildingNegotiationPersuasionIndependenceOwnershipPrioritizationRestaurant Industry ExperienceHospitality Industry Experience