Postman · 3 hours ago
Enterprise Customer Success Manager
Remote, United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $180K/yr
8+ years exp
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Responsibilities
Strategic Account Planning: Collaborate with customers to outline and execute Joint Success Plans; complete with clear objectives, milestones, owners, and success criteria. Partner with our Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time-to-Value.
Proactive Portfolio Management: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential.
Impact Reviews & Best Practice Consultation: Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends. Help our customers identify and pursue new use cases to drive lasting success.
Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate.
Qualification
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Required
8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space.
Track record of meeting and exceeding targets.
Strong consulting skills.
Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals.
Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy.
Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.
Outstanding verbal and written communication abilities.
Capacity to listen actively, empathize, and engage with diverse audiences.
Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally.
Quick learner; comfortable in a fast-paced, evolving environment.
Open to experimenting with new strategies and tools to achieve Customer Success goals.
Preferred
Ability to grasp complex product functionalities and articulate them to customers of varying technical levels.
Comfortable communicating technical requirements into business outcomes, and vice versa.
Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement.
A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success.
History of partnering with customers to turn their success stories into public case studies.
Comfortable leveraging both high-touch and one:Many strategies to support a diverse customer base.
Experience tailoring playbooks and collateral based on the changing needs of their portfolio.
Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools.
Understanding of the challenges and opportunities within the industry that Postman operates.
Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.
Benefits
Full medical coverage
Unlimited PTO
Monthly lunch stipend
Wellness program
Fitness-related reimbursements
Frequent and fascinating virtual team-building events
Donation-matching program
Company
Postman
Postman is a software company that offers a platform for the users to design, develop, test, and organize custom APIs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$433MKey Investors
Insight PartnersCRVNexus Venture Partners
2021-08-18Series D· $225M
2020-06-11Series C· $150M
2019-06-19Series B· $50M
Leadership Team
Abhinav Asthana
Co-Founder and CEO
Abhijit Kane
Co-Founder
Recent News
2024-05-23
2024-05-05
Company data provided by crunchbase
