Rentable · 6 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Senior Management

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Responsibilities

Proactively manage a portfolio of Enterprise & large mid-market customers.

Identify and work cross-functionality to remediate clients at risk.

Develop and build strong relationships with key customer stakeholders.

Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Provide a high level of actionable insight and data analysis to your customers.

Meet with top accounts in person twice per year as part of attending a trade show or a separate trip.

Provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

Identify and close opportunities for growth.

Demonstrate an increasing level of knowledge and comprehension of Rentable products.

Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc).

Ensure compliance with Rentable best practices while following policies and procedures.

Consistently meets OKRs and KPIs as communicated by your manager.

Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-facing experienceAccount managementSalesforceSaaS experienceGoogle Suite ProductsTeam-centered work