Rinsed · 10 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Entry Level

$115K/yr - $135K/yr

1+ years exp

Maximize your interview chances

E-CommerceSoftware

Insider Connection @Rinsed

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Execute the customer journey from the onboarding onward

Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach

Advise clients on car wash CRM & e-commerce best practices

Gather product feedback and share it with the engineering team

Triage and troubleshoot at-risk accounts and manage escalations as needed

Assist with Customer Support and Customer feature requests

Most importantly, bring your energy and have fun!

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessCustomer SupportProactive Outreach

Required

You have a Bachelor’s degree or equivalent work experience, with 1+ years of experience working in Account Management, Customer Success, Customer Support, Implementation, or a relevant role

You are a multi-tasker and self-starter, with strong time management and prioritization skills

You have proven experience and success in ambiguous situations

You have strong presentation skills and credibility with audiences of all levels

You’re coachable, take extreme ownership, and trust the process

You’re excited to work with a team of low-ego, intellectually-curious, doers