Smartcat · 5 hours ago

Enterprise Customer Success Manager

Boston, MA

Full-time

Remote

Mid Level

3+ years exp

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Information TechnologySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

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Responsibilities

You will learn about Smartcat and what our product can achieve.

You will begin to build relationships with other Smartcaters within the Customer Success, Sales, and Product teams.

You will understand the various processes within the customer lifecycle.

You will gain an understanding of our internal processes and our culture code.

Start to establish a trusted relationship with your customers and work to grow their usage and adoption.

Begin to accelerate engagement with newly registered users, through onboarding, regular customer meetings, QBRs, lunch & learns, etc., showing them the best path to success, and thus driving faster expansion and increased logo retention.

Work towards reaching quarterly objectives (software consumption) from a portfolio of assigned customers and help achieve quarterly team objectives, that may vary, and on average, equal to 100% QoQ utilization growth.

Uncover additional growth and expansion opportunities within existing accounts, searching for additional use cases and users, collaborating with Key Account Sales to drive expansion in your portfolio of accounts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementB2B SaaS experienceData analysis skillsFluency in EnglishCross-functional collaborationCultural toleranceOpenness to feedbackRemote team collaboration