Suki · 3 hours ago

Enterprise Customer Success Manager

Greater Indianapolis

Full-time

Remote

Senior Level, Lead/Staff

$135K/yr - $150K/yr

8+ years exp

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Artificial Intelligence (AI)Health Care

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Responsibilities

Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues.

You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.

You can be counted on to consistently deliver high-quality work.

You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service.

You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.

You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to translate that into education to our enterprise clients and end users.

You are willing to travel extensively.

You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise customer experienceHealthcare SaaSMulti-stakeholder programsMedical documentationClinical workflowsProject managementMicrosoft OfficeGoogle SuiteUser-focusedHigh accountabilityTechnical skill