Swooped · 13 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Maximize your interview chances

Artificial Intelligence (AI)Human Resources

Insider Connection @Swooped

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Lead and manage the entire client journey from onboarding to adoption and value realization.

Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.

Plan and deliver value-based business reviews with client executives.

Collaborate with customers to establish clear business goals, timelines, priorities, and success metrics.

Utilize your product expertise to prescribe best practices that grow adoption and enhance value.

Identify and develop relationships with client executives, including VPs, C-suite officers, founders, and CEOs.

Regularly monitor account health and adoption to find opportunities to help customers maximize value.

Project manage the customer journey using both internal and external resources as necessary.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessStakeholder ManagementProject ManagementSQLLookerDBTDatabricksAirtableETL ConceptsData ProductsEarly-stage Company ExperienceAmbiguous Environment ExperienceBusiness StrategyValue Realization