XOi · 2 days ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Mid Level

4+ years exp

Maximize your interview chances

Enterprise SoftwareKnowledge Management

Growth Opportunities

Insider Connection @XOi

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Deliver customer post-onboarding experiences that efficiently navigates change management concerns and focuses on customers’ long-term business objectives.

Act as a true consultant and partner your clients’ and build business cases around success metrics

Work directly with assigned customer accounts to carry them from point of hand-off (from the sales/implementation team) to the long-term value they seek.

Utilize KPIs to inform regular engagement (with customers, counterpart program managers, and executive sponsors) around user adoption/usage, user satisfaction, and quantifiable value being driven from the XOi platform

Think critically alongside, and on behalf of, customers regarding their challenges, as well as strategic opportunities to uncover new business cases and user growth

Advocate for customers’ needs and challenges, engaging internal teams on behalf of their interests

Maintain accurate information and updates regarding customer data and activity in our CRM system

Communicate and collaborate effectively across departments

Identify and leverage opportunities for customer referrals and marketing case studies, taking care of developing, preparing, and nurturing customers for advocacy

Prepare and deliver presentations such as business strategy sessions, panel discussions, QBRs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise Account ManagementCustomer SuccessConsultative Customer SuccessProject ManagementSalesforceG-SuiteChurnZeroAnalytical Mind

Required

4+ years of experience in Enterprise Account Management/ Customer Success, with proven experience building business use cases, tracking and effectively communicating ROI, driving business strategy, customer adoption, customer happiness/satisfaction, expansion, and retention.

Experience in consultative customer success

Excellent project management skills

Detail-oriented and creative thinker in terms of executing a process.

Proficient in Salesforce and G-Suite.

Excellent written and verbal communication skills.

Managed portfolios of ARR of $2M+