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Company

ManTech · 3 hours ago

Enterprise IT Support Officer - Remote Support

Chantilly, VA

Full-time

Remote

Mid, Senior Level

7+ years exp

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Cyber SecurityInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

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Responsibilities

Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.

Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support

Providing basic user training in support of off-the-shelf applications and office products

Performing remote desktop triage and system repair using remote tools.

Maintaining and updating records and tracking databases

Answering questions regarding system procedures, online transactions, systems status, and downtime procedures

Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems.

Using best practices and knowledge of internal or external business issues to improve products or services.

Meeting contractual performance criteria

Special non-commercial systems administrator activities (access management/file transfer) may be required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITIL-based processesTechnical supportWindows 10Microsoft Office 2016Windows Active DirectoryTCP/IPNetworking issuesVirus scanning servicesCustomer service skillsServiceNow ITSMITIL v4 FoundationTechnical help desk experienceProject management

Required

Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.

Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.

Ability to embrace diverse technical disciplines and excellent customer service skills.

Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

Attention to detail, leadership, and collaborative and independent work process!

Demonstrated problem solving and technical skills to resolve critical IT issues.

Expertise, training, and actual work experience with customer specific, systems and technologies.

Must be a self-starter, work independently, and work with a clear and defined mission.

Must demonstrate ability to thrive and succeed in a challenging environment.

Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment.

Knowledge of Windows Active Directory

Knowledge of multiple desktop programs, configuration and debugging techniques

Experience with TCP/IP and general networking issues.

Experience with virus scanning services; Desktop, stand-alone and laptop computing services.

Experience with servers, printers, and peripheral devices.

BA/BS and 7 years of experiences, or a combination of education and work experience equivalent to 11+ years.