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Company

Worldpay · 3 hours ago

Enterprise Monitoring Analyst

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $107K/yr

2+ years exp

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Responsibilities

Implement and manage observability tools such as Splunk, Zabbix, Dynatrace, Datadog, and similar platforms for infrastructure, applications, and cloud services.

Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability.

Develop and maintain centralized logging solutions to ensure comprehensive logging coverage, log retention, and log security.

Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs) for critical systems and applications.

Provide support in monitoring and troubleshooting production systems, using observability tools to identify performance bottlenecks, anomalies, and incidents.

Assist in automating monitoring tasks and creating self-healing scripts to enhance system reliability.

Analyze logs and telemetry data to provide insights for incident detection, root cause analysis, and performance optimization.

Participate in on-call rotations, responding to incidents and using observability tools for rapid diagnosis and resolution.

Collaborate with security teams to ensure log management solutions support security monitoring and incident investigation.

Continuously evaluate and recommend improvements to observability and log management practices, tools, and processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT OperationsMonitoringLog ManagementObservabilityOpen TelemetrySplunkZabbixDatadogDynatraceAWSAzurePrometheusGrafanaGCPScriptingPythonBashITILDevOps PrinciplesCI/CD PipelinesKubernetesDockerCloud-native ArchitecturesCloud CertificationsVirtualization CertificationsCollaboration Skills

Required

At least 2 years of experience in IT Operations, with a focus on monitoring, observability, and log management.

Solid understanding of Open Telemetry (OTEL) based monitoring and observability concepts, including metrics, logs, traces, and alerts.

Hands-on experience with observability and monitoring tools (e.g., Splunk Observability, Zabbix, Datadog, Dynatrace, Prometheus, Grafana, New Relic).

Strong understanding of log management best practices, including centralized logging, data retention, and privacy requirements.

Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and managing cloud-based monitoring solutions.

Experience in designing and implementing system health dashboards, alerting mechanisms, and automated incident response processes.

Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.

Basic scripting skills (e.g., Python, Bash) for task automation and custom monitoring solutions.

Excellent communication and collaboration skills, with the ability to work with cross-functional teams.

Preferred

A bachelor's degree or greater in computer science, information technology, or a related field. Practical experience in the role can be used in place of formal education.

Knowledge of ITIL or similar frameworks for incident and problem management.

Exposure to DevOps principles and experience with CI/CD pipelines.

Experience in container monitoring (e.g., Kubernetes, Docker) and cloud-native architectures.

Technical certifications in cloud and virtualization technologies are highly valued. Any certifications for AWS, Azure, MSCE, RH or VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), and Citrix Certified Associate - Virtualization (CCA-V), Datadog, Dynatrace, Splunk or other observability tools.