79 applicants
Mastercard · 2 days ago
Enterprise Operations Engineer I
Missouri, United States
Full-time
Hybrid
Entry Level
Wonder how qualified you are to the job?
Maximize your interview chancesFinanceFinancial Services
Insider Connection @Mastercard
Responsibilities
Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring - Initial response & triage of alerts using SOP
Validation of CRQ’s using Alerts or Dashboards
Application Performance and Monitoring using Dashboards
Problem Ticket creations & follow-ups for Alerts reductions
Alerts/Volumetric reporting (Bi-weekly, Monthly)
Participation in TRT/Bridge calls for Critical alert resolution
Soft Skills & Situation Management over the phone call
Contribution in Knowledge Management - create/update new or existing SOP
Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
Person should be ready to work in Shifts.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s Degree or equivalent work experience.
Basic understanding of UNIX scripting
Experience on batch scheduling & Monitoring
Basic understanding of SQL/Oracle or any other relational database
Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
Effective problem and troubleshooting skills
Knowledge of ITSM best practices
Effective written and verbal communication skills
Effective interpersonal skills
Person should be ready to work in Shifts
Preferred
Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix, Python
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
10 annual paid sick days
10 or more annual paid vacation days based on level
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
Gender-inclusive benefits and many more
Company
Mastercard
Mastercard is a technology company in the payments industry.
Founded in 1966
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-05-25IPO· nyse:MA
Leadership Team
Ajay Banga
President & CEO
Frode Åsheim
EVP and CEO of Mastercard Payment Services
Recent News
2024-06-05
Fintech Singapore
2024-06-05
Company data provided by crunchbase
