Water Mission · 5 hours ago

Enterprise Resources Planning Specialist

United States

Full-time

Remote

Entry Level

Maximize your interview chances

CharityNon Profit

Growth Opportunities

No H1B

Insider Connection @Water Mission

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Maintain a strong Christian witness to colleagues, vendors, donors, charitable beneficiaries, and general public.

Engage and participate in prayer before and after team meetings.

Lead and participate in biblically based staff devotions.

Provide daily system administration support to departments for the Enterprise Resource Planning (ERP) system (NetSuite) and related software or websites.

Act as the first point of contact for global end-users experiencing technical issues with the ERP system. Provide technical support to end-users, resolving issues related to the ERP system in a timely manner.

Log and prioritize incidents and service requests, ensuring they are resolved within defined Service Level Agreements (SLAs).

Collaborate with development teams or vendors to escalate and resolve complex technical issues.

Work with Subject Matter Experts (SMEs) to develop and implement solutions to prevent future occurrences of similar issues.

Perform user access management, ensuring proper permissions and roles are assigned. Support periodic audits and assessments of system security, recommending improvements where necessary.

Assist with training sessions or workshops for users to enhance their understanding of the system’s features and best practices. Create/maintain user documentation, including FAQs, knowledge base articles, and training materials.

Assist with system configuration and testing based on current business requirements and user feedback.

Design and develop business reports from the ERP system via reporting tools such as PowerBI.

Gather feedback from end-users to identify areas of improvement or optimization within the system, and participate in continuous improvement initiatives to streamline processes and enhance system functionality.

Assist with ongoing maintenance of integration between the ERP system and other internal or third-party systems (e.g., Budget Management, Customer Management, Human Resources Management). Troubleshoot data synchronization issues and resolve integration errors in collaboration with SMEs, IT, or third-party vendors.

Research and maintain knowledge in emerging technologies related to ERP.

Assist with maintenance and support of other enterprise-level systems such as the Customer Relationship Management (CRM) system or SharePoint Intranet.

Provide after-hours or on-call support as needed to address urgent issues or system outages.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

NetSuiteTechnical supportPowerBIUser access managementSystem configurationIncident managementIntegration maintenanceEmerging technologiesTraining facilitationContinuous improvementDocumentation creation