Enterprise Service Desk Lead @ Get It Recruit - Hospitality | Jobright.ai
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Enterprise Service Desk Lead jobs in Ashburn, VA
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Get It Recruit - Hospitality ยท 2 days ago

Enterprise Service Desk Lead

positionAshburn, VA
timeFull-time
remoteRemote
senioritySenior Level
money$67K/yr - $141K/yr
date7+ years exp

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Human Resources Services

Insider Connection @Get It Recruit - Hospitality

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Responsibilities

Lead a diverse team of Service Desk professionals in a multi-tier environment
Manage and optimize support for end-user applications, network and desktop hardware, and software issues
Collaborate with software development and systems administration teams to diagnose and resolve problems
Implement and maintain a Knowledge Management solution for self-service and centralized information
Oversee Incident, Knowledge, and Problem management across a large-scale organization
Develop strategies to enhance customer relationships and satisfaction
Establish effective communication channels among leadership and stakeholders
Contribute to long- and short-range planning, process refinement, and quality assurance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowJIRA Service DeskITSM ImplementationsIncident ManagementKnowledge ManagementTechnical TroubleshootingManagerial Experience24/7 On-Call ManagementProblem-SolvingAdaptabilityVerbal CommunicationWritten CommunicationLeadershipItil certificationCbp systemsDhs systemsBorder patrol systemsProblem solving

Required

Bachelor's degree in Computer Science, Information Management Systems, or related field (or equivalent experience)
7+ years of relevant technical and managerial experience
Proficiency with ServiceNow and JIRA Service Desk ticketing systems
Experience with large-scale ITSM implementations
Strong leadership skills in managing a 24/7 on-call service desk team
Excellent problem-solving and technical troubleshooting abilities
Proven track record in incident, knowledge, and problem management
Adaptability and ability to work with diverse, geographically dispersed teams
Strong verbal and written communication skills

Preferred

ITIL Certification or other relevant technical certifications
Experience with CBP, DHS, or Border Patrol systems
Problem and Incident Management expertise

Benefits

Healthcare
Wellness programs
Retirement plans
Flexible time-off policy
Learning and development opportunities

Company

Get It Recruit - Hospitality

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Get.It Recruit | Hospitality - Helping companies of all sizes accelerate their hiring.
dateFounded in 2006
location
Washington, DC
people-size2-10 employees
web-link
https://www.get.it/business/get-it-recruit-hospitality/jobs

Funding

Current Stage
Early Stage
Company data provided by crunchbase
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