Primary Services · 21 hours ago
Entry Level Collections Specialist
Houston, TX
Full-time
Remote
Entry Level
2+ years exp
Maximize your interview chancesHuman ResourcesStaffing Agency
Hiring Manager
Samantha Gonzales
Insider Connection @Primary Services
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Analyze accounts to determine if service disconnection is warranted per Texas PUC rules.
Execute transactions to facilitate automated disconnect and reconnect processes.
Generate reports in CCS-SAP and BW to monitor disconnect and reconnect statuses.
Evaluate BW reports to identify accounts that fail to progress through TDSP and take corrective action.
Address failed reconnect accounts to ensure timely service restoration.
Collaborate with management on special requests outside standard policies and procedures.
Communicate with distribution companies to resolve failed or rejected orders.
Assess accounts to determine the need for balance transfers between inactive and active accounts.
Monitor automatic disconnect, MVO, and DNP processes to ensure accurate execution.
Apply collection policies, practices, and procedures to designated customer accounts.
Research delinquent accounts to identify reasons for systematic collection failures.
Resolve failed transactions involving TDSPs.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High school diploma or equivalent required with relevant experience.
2 years of business experience or a combination of 6 months of collections and SAP/CCS experience.
Strong problem-solving skills and judgment for making decisions and recommendations.
High attention to detail with the ability to adapt to rapidly changing priorities.
Proficiency with personal computers, including spreadsheets, databases, and word processing.
Strong written and verbal communication skills.
Basic math skills for daily calculations, such as percentages and reconciliations.
Initiative and self-motivation to work independently while meeting deadlines.
Preferred
Bachelor’s degree in business or related field preferred.
Knowledge of the utility and deregulated energy industry is a plus.
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
Founder and CEO
Company data provided by crunchbase
