Stoic Management Group · 2 days ago

Entry Level Marketing Specialist

Lancaster, PA

Full-time

Onsite

Entry Level

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Advertising Services

Insider Connection @Stoic Management Group

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs

Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness

Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department

Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news

Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support

May assist in onboarding, training, and mentoring new employees contingent on the success and reputation you build within our firm and amongst our clients and customers

Perform other duties as assigned by Senior Management

Qualification

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EmpathyPatienceConsistencyAdaptabilityClear communicationWork ethicThick skin