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Company

Zeitview · 4 hours ago

Entry Level Operations and Customer Service Coordinator, Property Platform (Drone)

Bentonville, AR

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Work within the Operations team to conduct pre, during, and post mission planning, mission execution and data quality check in assigned verticals demonstrating operational excellence resulting in delighted customers

Coordinate with customers and contractors to understand logistics and scheduling constraints in order to support safe and efficient project execution

Project manage field operations for data collection, solving / escalating issues that arise, while proactively communicating with and setting customer expectations

Assign and coordinate pilots to ensure on-time flight operations for our customers.

Possess an understanding of drone capabilities, drone and airspace regulations/applications, and follow procedures within DroneBase's standard operating procedures

Solve problems in real-time and ensure delivery of high quality Zeitview deliverables (images RGB and Thermal, video, orthomosaics, panos, condition reports, etc) to our customers

Provide ad-hoc support to pilots and customers for general inquiries

Possess an understanding of Zeitview's online, desktop, and mobile software platforms.

Work directly with internal teams to understand, execute, and troubleshoot projects effectively, such as Account Management and QA (file bug reports)

Maintain awareness and visibility to the pipeline for your assigned verticals to ensure nothing falls through the cracks in all statuses and execute all statuses accordingly .

Identify gaps in processes and procedures, and report these to your Operations Manager

All other duties as assigned

Qualification

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Drone KnowledgeProject ManagementSchedulingComputer SkillsUAV Operations KnowledgeRemote Coordination

Required

1-2 years work or internship experience in a fast-paced environment. (in transactional work, logistics, customer service or hospitality, etc.)

Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings

Organizational skills and the flexibility to jump from priority to priority

Able to work remotely and coordinate effectively with a fully remote workforce

Excellent English written and verbal communication skills

Exceptional customer service

Proficient computer skills (e.g.: Office suite, Slack, and Google).

Able to travel for short-term engagements

Able to sit, stand for long periods of time

Preferred

Bachelor's degree preferred.

Drone experience, knowledge of UAV operations and regulations is a plus

Benefits

Medical insurance covered up to 100% depending the plan chosen

Dental & vision insurance

Flexible time off

Stock incentive program

Work from home environment

Autonomy and upward mobility

Diverse, equitable, and inclusive culture, where your voice matters

Company

Zeitview

For global customers in energy and infrastructure, Zeitview builds advanced inspection software that delivers fast, accurate insights, lowers costs, and improves asset performance and longevity.

Founded in 2014

Santa Monica, California, USA

51-200 employees