Terradex, Inc. · 1 day ago

Environmental Compliance & Client Success Specialist

United States

Full-time

Remote

Entry, Mid Level

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Responsibilities

Serve client needs. • Interview and “intake” use case needs for existing and new clients, and manage web application “setup” on an ongoing basis to accommodate customization requests.

• Maintain close relationships with clients, identify additional client use cases, and help create additional web applications (with the product development team) to serve client needs.

• Respond to ad hoc questions and requests from Terradex users.

• Create monthly product reports and deliver them to clients using web application dashboard analytics.

• Create invoices, track budgets, and track contract periods.

Assist with all project operations. • Work with third-party vendors.

• Assess and evaluate land use and activity data acquisition strategies and methods.

• Routinely perform client-specific quality assurance reviews (working with the data team). to ensure that land activity data monitoring is occurring correctly.

• Routinely test and operate the web applications for ease-of-use, areas for improved features, and similar product testing.

Be an expert. • Build and maintain a deep understanding of the subject matter related to client needs and use cases (e.g., environmental cleanup, brownfields redevelopment, post-cleanup stewardship, institutional controls, etc.) and the associated state rules and regulations related to these use cases.

Help Terradex grow. • Participate in business development meetings with prospective clients.

• Help demo Terradex applications and create slideshow presentations.

• Assist with preparing proposals.

Be a pioneer and an inventor, too. • Draw from your creativity and experience working with clients to identify new use cases and possible Terradex product solutions and outline ideas.

• Work with the product development team to implement new products and tools.

Qualification

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Environmental ScienceWeb ApplicationsClient ManagementGISDatabase ApplicationsData AnalysisProject ManagementQuality AssuranceRemote Team Collaboration

Required

Bachelor’s degree or higher related to environmental cleanup and stewardship and/or web applications serving this industry (e.g., environmental science, engineering, policy, GIS, computer sciences, or others).

Understanding or experience with the use of web applications and database applications to service client use case needs.

Client support or management experience.

Understanding of the environmental cleanup, brownfields redevelopment, and environmental risk management industries.

Understanding of land use decision-making and procedures, such as local government approvals and permitting, water well permitting, and similar processes.

Ability to navigate large dataset workflows against time limits and QA metrics.

General understanding of GIS and database technology (proficiency not required).

Self-motivated and able to work well with a remote team (e.g., using remote team messaging and management tools).