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Company

Jackrabbit Technologies · 2 hours ago

ePayments Sales & Support Specialist (US REMOTE - WEST COAST)

United States

Full-time

Remote

Mid Level

$53K/yr - $63K/yr

3+ years exp

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Growth Opportunities

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Responsibilities

Connect with ePayments prospects, including existing Jackrabbit clients and potential new clients, through tickets, chat, Zoom, or phone.

Conduct ePayments demo calls to help clients make informed decisions about the functionality.

Promote the features and benefits of integrated ePayments solutions, leveraging your understanding of the ePayments ecosystem.

Analyze merchant statements to prepare rate proposals.

Prepare quotes for merchant services and assist clients through the application and onboarding process.

Activate ePayments accounts, ensuring a smooth transition for clients.

Review client settings and demonstrate best practices for ePayments after they commit to the service.

Use your knowledge of Jackrabbit and strong understanding of ePayments integration to troubleshoot and efficiently address client questions and concerns across all supported platforms.

Provide second-level support to the Jackrabbit Support and Onboarding Teams via the internal ePayments Slack channel.

Set up and test new ePayments accounts from external gateway partners, ensuring timely communication regarding account status.

Communicate with existing gateway partners to troubleshoot and resolve issues as they arise.

Investigate Jackrabbit Pay fraud declines by analyzing transaction histories using the Adyen oil splash and updating card details as needed.

Investigate any transactional issues related to ePayments and gateway integrations.

Escalate ePayments issues to the ePay II level as needed.

Participate in training sessions for internal staff on Jackrabbit’s ePayments functionality.

Collaborate with the ePayments Team to ensure adequate shift coverage.

Perform additional tasks as assigned to support the ePayments team and enhance client satisfaction.

Commit to ongoing personal development by seeking training and educational opportunities to enhance your knowledge of the payments ecosystem.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EPayments ecosystemMerchant services salesQuickBooksTechnical support experienceCRM systemsJackrabbit Class ManagementGoogle DriveMicrosoft Office SuiteProblem-solving mindset

Required

High school graduate; a university, college, or technical school degree is an asset.

3+ years of experience in a technical support or service role.

Excellent written and verbal communication skills.

Strong aptitude for technology, including proficiency in multiple internet browsers, Google Drive products, and Microsoft Office Suite.

Ability to represent company values and demonstrate customer care through written communication, public speaking, group training, and virtual interactions.

Strong time management skills, self-motivation, and adaptability to changes in software processes or team procedures.