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Company

Original Job Post

OCHIN, Inc. · 1 day ago

EPIC CERTIFIED CUPID ANALYST

United States

Full-time

Remote

Mid Level

$77K/yr - $116K/yr

3+ years exp

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Health CareNon Profit

Insider Connection @OCHIN, Inc.

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Responsibilities

Perform routine build and configuration in Epic and related products.

Act as Level 2 technical support for many ancillary integrated products. This entails: Collecting and resolving issues Coordinating with Help Desk on JIRA resolution Helping the product owner to put together agendas for vendor calls. Representing OCHIN on vendor calls from a technical perspective.

Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.

Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.

Discuss and provide workflow solutions and ensure understanding of the system through hands-on training.

Document build specifications, team processes, and complex clinic workflows.

QA complex builds, Service Update (SU) modifications, and other work orders.

Collaborate with members from other OCHIN teams to address integration issues.

Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.

Lead trainings and workgroups for members.

Mentor, coach, and train less experienced analysts.

Develop and share workflow best practices.

Travel to support new members on-site with software installations as needed.

Assist Project Managers in identifying system capabilities.

Build, design, test, and document functionality of new system features.

Provide process improvements within your application or team.

Other duties as assigned.

Qualification

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Epic application analystEpic build experienceImplementation build experienceCupid certificationMicrosoft excel proficiencyProblem-solving clinical knowledgeWork history in healthcare

Required

Minimum of 3 years of experience in similar or relevant role; one EPIC certification may be substituted for one year of this requirement.

The ideal candidate will have 3-5 years of experience as an Epic Application Analyst, must have minimum of 2 years of Epic build experience, implementation build experience is highly desired.

Must have a certification or proficiency in Cupid

Strong clinical knowledge is required, this role is on the Epic Install/ Implementation team.

Work history in Healthcare IT is required.

Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience.

Intermediate proficiency in Microsoft Excel.

Ability to travel nationally up to 10% of the time.