200+ applicants

Company

Tegria · 3 days ago

Epic Operations Specialist

United States

Full-time

Remote

Mid Level

$61K/yr - $71K/yr

4+ years exp

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Health CareHospital

No H1B

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Responsibilities

Track and maintain verified revenue forecast data, deployment recognized revenue spreads and month-end actuals

Serving as a key contact for accounts receivables and invoicing data, and ensuring FP&A is notified of updates

Create and provide quarterly change request billing file to FP&A

Maintain accurate pipeline data and move to revenue forecast monthly when contracted

Conduct annual audits to reconcile actual to contracted expenses by client to identify gaps in cost recovery

Perform ongoing analysis of client level implementation project expenses to actuals

Convert monthly fixed cost expenses to client unit metrics and maintain tracking and integrity of data for quarterly reviews

Track and maintain third-party and other vendor expenses at the client level monthly for quarterly reviews

Maintain a process for providing updated 3rd party regulatory requirements to program clients

Creating and maintaining documentation of operations processes

Maintaining the integrity of data and documents in multiple platforms including Salesforce, Kimble and during the transition to new applications

Leading Salesforce governance and managing access processes

Supporting the Salesforce change request end to end process

Ensuring accurate fee schedules within contracts, documents and the program cost model

Supporting business development by reviewing and assisting with fee schedule and subsidy data for cost proposal content

Completing ongoing and month-end processes including invoice coding, month-end coding and reporting

Developing and maintaining reports in multiple platforms including Salesforce and Microsoft Power BI

Tracking subsidy end dates and ensure notification to clients and region leaders

Tracking contract renewal dates and ensure notification to the contracting team and support data for renewal completion

Partnering with Sales, Account Management, Business Development, Accounting and Contracting to ensure data integrity and process end-end throughput, managing and triaging incoming work based on defined workflows

Applying sound business judgment and offering best practice guidance to stakeholders in a deadline-oriented environment that is compliant with internal policies and procedures

Assisting with compliance and audit requirements and working with other departments to ensure all deadlines are met

Packaging data needed for contract renewals and semi-annual review processes

Developing deep and broad understanding of business objectives and goals

Discovering opportunities for employee experience improvement by identifying pain points, inefficiencies, and risks in current processes

Optimizing business performance by implementing improvements to our end-to-end service delivery workflows, processes, policies, and technologies

Creating and maintaining business performance-related documentation such as policies, procedures, and workflows

Maintaining the heartbeat of Tegria by contributing to, and improving, our rhythm of business (meetings, report-outs, audits, etc.)

Managing process documentation, template, and tool storage on SharePoint, OneNote, and Microsoft Teams

Attending and actively participating in team meetings and 1-1s with your leadership team

Knowing, understanding, and incorporating our mission, vision, and values in behavior, practices, and decision

Consulting with more senior team members on work approach and work product

Contributing to team objectives and outcomes

Developing your skill set and increasing your proficiency in your discipline

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Revenue forecastingData analysisSalesforceMicrosoft Power BIContracts managementHealthcare IT experience

Required

4+ years of experience in a professional setting to include 2+ years specifically in a Contracts, Legal or Operations function

The ability to combine kindness, quality, and service into the alchemy that provides our internal customers with a world class operational experience

A high level of attention-to-detail, process-driven skills

Ability to set priorities and maintain composure under stress

Exceptional organizational skills - able to keep multiple balls in the air with ease

Strong communication skills – ability to work within a fast-paced environment

Experience operating in a consulting or professional services organization, or equivalent experience

Ability to identify, research, and resolve problems as well as follow through on assignments with minimum direction

Able to work successfully with moderate supervision and latitude for independent judgement

Preferred

Associate or bachelor’s degree (or equivalent combination of education and experience)

Healthcare IT and/or operations experience

Benefits

Multiple health and dental plans with nationally recognized networks

Vision benefits

Total wellness program

Employee assistance program

Competitive wages

Retirement savings plans

Company-paid disability and life insurance

Pre-tax savings opportunities (HSA and/or FSA)

Professional development offerings

Opportunities for remote work

Generous paid-time-off program

Company

Tegria

Tegria is a virtual care platform that provides next-generation tech, and services to the healthcare sector. It is a sub-organization of Providence St. Joseph Health.

Founded in 2020

Seattle, Washington, USA

1,001-5,000 employees