Talent Groups · 7 hours ago

Epic PB Support Analyst

United States

Contract

Remote

Entry Level

$65K/yr - $72K/yr

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IT Management

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Responsibilities

First level support - must have great support presence on the phone/email/chat

Thoroughly documents all customer issues in the issue tracking system(s) to ensure product and service reliability.

Troubleshoots, identifies and resolves first level support problems

Qualification

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Customer supportIssue tracking systemDocumentation