The Arcticom Group · 4 hours ago
ERP Support Specialist
Jurupa Valley, CA
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesHeating Ventilation and Air Conditioning (HVAC)Industrial Design
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Responsibilities
Provide effective knowledge and capabilities in the Dynamics GP application with integrated WennSoft Signature Service and Job Cost modules, including the functional configuration, business processes, and technical architecture of these systems
Troubleshoot and resolve Dynamics GP functional and technical support tickets
Troubleshoot and resolve Level 2 MobileTech support tickets
Manage business user expectations and communication throughout the support process
Support our Acquisition migrations/integration projects into Dynamics GP as needed, including user onboarding and training support activities
Collaborate with the Enterprise Applications Team on scripting standards and automation activities
Utilize ERP implementation standards, tools, and documentation methodologies
Participate in IT Group building and process improvement opportunities
Qualification
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Required
3-5 years or more of functional experience operating or supporting Microsoft Dynamics GP (2018 preferred), including a strong preference for the following modules: Core Financials (GL, AP, AR), Distribution (Purchase Order, Sales Order, Inventory), WennSoft/Signature Field Service and Job Cost, Common Third-Party products (WennSoft, Quadra, ServiceChannel), Integration Manager and/or eOne SmartConnect
Passionate about customer service and the Microsoft Dynamics GP user experience
Experience with Microsoft Dynamics GP General Ledger, AP, Purchasing, Payroll, Receivables Management, and Sales Order Management
Comfortable with Microsoft SQL syntax, Dynamics GP table structure, and using SQL for troubleshooting, report design, and View creation
Excellent listening skills, ability to identify user needs and provide appropriate resolutions
Excellent written and verbal communication skills in a customer service environment
Ability to work as an effective member of the growing IT Group
Bachelor’s degree with focus in Business, Accounting, Finance, or equivalent professional experience
Ability to coordinate support activities with third-party and vendor support teams in a high-transaction volume service organization
Requires the ability to respond to GP problems that occur outside of regularly scheduled work hours including evenings and weekends when needed.
Enthusiasm for learning new applications and technologies that support business and IT success
Preferred
Dynamics GP 2018 preferred
Company
The Arcticom Group
The Arcticom Group’s operating companies are proud to provide the highest quality service and customer experience in the HVACR industry.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-01-01Seed· undefined
Leadership Team
Jim Pape
CEO
John M. Goense
Co-founder and Chairman
Recent News
2023-09-07
Company data provided by crunchbase
