ESOP - Sr. Client Service Manager @ Principal Financial Group | Jobright.ai
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ESOP - Sr. Client Service Manager jobs in Des Moines, IA
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Principal Financial Group · 4 hours ago

ESOP - Sr. Client Service Manager

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Financial ServicesInsurance
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Responsibilities

Perform accurate recordkeeping of client reporting and processing owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, process complex allocation transactions, and produce final client and custom participant statements.
Identify and perform all compliance testing and analysis, detailed distribution and diversification policies and processing, plan termination and de-conversion, legislation and technical knowledge, and develop extensive working knowledge of various operating systems and other proprietary applications.
Recognize and research unusual or complex situations independently, using creative problem-solving skills and in-depth product knowledge for successfully arriving at solutions for retaining clients at-risk and resolving complex client issues.
Build and maintain relationships with internal business partners, clients, and outside advisors. Participate and/or conduct client visits to handle administrative issues and proposals.
Maintain or exceed profitability goals by invoicing accurately and timely, monitoring accounts receivable, reviewing client fee schedule, and meeting productivity and quality goals.
Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, plan administration procedures, etc.
Promote team development through shared knowledge and information with team members in working to resolve complex situations and provide technical assistance to other internal roles on procedures and task related problems.
Perform other job-related duties or special projects as required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ESOP experienceAccounting skillsExcel proficiencyRecord-keeping systemsClient relationship management

Required

Bachelor's degree or equivalent experience.
7+ years related business experience.
Previous ESOP experience is required.
Strong accounting, numerical critical thinking, analytical, and technical skills.
Strong communication skills, including problem-solving and persuasion/ negotiation skills.
Requires extensive knowledge and understanding of plan and contract documents, accounting and record-keeping systems, manuals, procedures and company products and services, and PC applications including Excel proficiency.
Open to occasional overnight travel (1-3 times per year) to participate in customer meetings and industry conferences may be necessary.
Ability to balance working independently with working in a team environment to meet customer needs and achieve overall goals.

Preferred

Accounting or Finance preferred

Benefits

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
Pension Eligible

Company

Principal Financial Group

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Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Funding

Current Stage
Late Stage

Leadership Team

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Dan Houston
President and CEO
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Liliana (Lil) Waters, CPA, FLMI
CFO – US Distribution
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Company data provided by crunchbase
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