Pink Callers · 3 hours ago

EST Fully Remote Weekends & Holidays ServiceTitan Experienced CSR

Orlando, FL

Part-time

Remote

Entry Level

1+ years exp

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CRMCustomer Service

No H1B

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Responsibilities

Oversee weekend and holiday office operations, including answering phones, responding to emails, and managing service appointments.

Coordinate and schedule technicians for service calls, installations, and repairs.

Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.

Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.

Organize documents, invoices, and client records.

Process customer payments and follow up on overdue accounts.

Assist in the setup and implementation of ServiceTitan or similar dispatching software.

Contribute to additional tasks to support the company’s growth.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer support experienceServiceTitanCloud based CRMGoogle SuiteSlackSchedulingDispatchingIndustry terminology knowledge