ServiceNow · 19 hours ago
Executive Assistant, Customer Marketing
Santa Clara, CA
Full-time
Remote
Entry, Mid, Senior Level
$93K/yr - $135K/yr
5+ years exp
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Responsibilities
Proactively manage and prioritize the executives’ calendars, balancing multiple competing requests across time zones.
Coordinate internal and external meetings, including staff meetings, agency briefings, interviews, virtual meetings (Zoom), off-site events, and one-on-one appointments.
Assist with food orders, meeting logistics, agenda creation, and note-taking to ensure productive and efficient meetings.
Resolve calendar conflicts and offer proactive solutions to ensure smooth scheduling.
Ensure that meeting agendas are clear and aligned with the goals of the meeting, working closely with the executives to confirm expectations and priorities.
Handle all aspects of domestic and international travel arrangements, including flights, accommodations, ground transportation, and any other special travel needs.
Anticipate potential travel disruptions and proactively resolve issues to ensure seamless travel experiences for executives.
Manage complex itineraries across multiple time zones, ensuring all logistics and deadlines are met.
Manage expense reporting for executives, ensuring timely submission of receipts, reconciling corporate cards, and handling reimbursements efficiently.
Serve as a communication bridge between executives and internal/external stakeholders, conveying critical information clearly and professionally.
Ensure that executives are informed of key developments, upcoming meetings, and deadlines in a timely manner.
Anticipate the needs of executives, working in advance to prepare for meetings, travel, and initiatives.
Assist executives in managing and prioritizing their time by understanding broader team objectives, so that you can direct requests and activities effectively.
Support ad-hoc project work for senior leadership teams, driving initiatives, scheduling meetings, and ensuring progress against project timelines.
Anticipate project needs, streamline processes, and provide follow-up as necessary to keep projects on track.
Provide onboarding support for new hires, including scheduling onboarding meetings, preparing workspaces, and ensuring new employees have the tools and access they need to succeed.
Oversee onboarding for new vendors and agencies, ensuring they have the appropriate documents, access, and resources to engage with the company.
Qualification
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Required
5+ years of executive or senior administrative assistant experience, including managing multiple executives and handling high-pressure, time-sensitive tasks.
A proactive, forward-thinking attitude with the ability to manage up and anticipate the needs of your executives.
Demonstrated experience managing high-volume, complex travel itineraries, including international travel coordination across multiple time zones.
Proven ability to juggle multiple, ever-changing priorities, managing various team schedules and requests.
Ability to drive meeting preparation and agendas with clarity and purpose, ensuring senior leaders are fully prepared and aligned on expectations.
Strong interpersonal and communication skills, with the ability to interact confidently with all levels of the organization and external partners.
High level of confidentiality and sound judgment, with the ability to handle sensitive matters with discretion.
Technical proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint), Zoom, Concur, and other productivity tools.
Detail-oriented with excellent organizational skills, capable of managing multiple projects and tasks simultaneously while maintaining accuracy.
A desire to grow professionally, with the ability to take on new responsibilities and work under pressure while meeting deadlines.
Preferred
Familiarity with tools like Slack, Google Suite, and Asana is a plus.
Ideally this person is able to go to our Santa Clara and San Francisco office as needed, but will also be able to work remote at times.
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (650)
2022 (816)
2021 (565)
2020 (420)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-20IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
bloomberglaw.com
2024-12-13
Company data provided by crunchbase
