LiveRamp · 4 hours ago
Expert Engagement Manager
San Francisco, CA
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners.
Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test the data collaboration software
Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer is prioritizing work that makes a tangible impact.
Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization. Identify and communicate areas to improve effectiveness, efficiency and productivity.
Work directly with customer stakeholders to gather requirements, communicate updates and findings, and build relationships. Speak and present both internally and externally, leveraging data to tell a story.
Develop new delivery assets (plans; templates) and best practices, integrating them into the team’s evolving methodology
Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements.
Qualification
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Required
3-5 years of project management experience OR experience in customer-facing roles, such as Implementation, Project Management, Customer success and/or Customer Support roles within a growing B2B software, SaaS or data technology business OR equivalent experience
Desire to work with customers both technically and strategically
Ability to translate intricate, technical concepts into user-friendly processes and approaches
1-2 years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus
A deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media
Hands-on analytics (media, customer, digital, big data) experience a significant plus
Executive-level communication skills, both written and oral -- ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives
Strong project management skills -- must be able to multitask and manage multiple projects, workstreams, and programs
Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners)
A strategic thinker and problem solver who uses data, analytical skills, and story-telling to support reasoning
Experience leading cross-functional teams -- highly collaborative with strong interpersonal skills
Motivated to set and achieve goals and take initiative within the workplace -- proactive, thorough, and transparent
Thrives in evolving teams and job functions
Comfortable working in ambiguous environments with strong critical thinking and problem solving skills
Willingness to travel at least a few times a year
Benefits
In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave.
Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
Savings: our 401K matching plan helps you plan ahead.
Remote Work Support: a comprehensive program to assist you in setting up a home office that works for you
Company
LiveRamp
LiveRamp aspires to make it safe and easy for companies to use data effectively.
501-1,000 employees
H1B Sponsorship
LiveRamp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (12)
2022 (39)
2021 (56)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$16M2018-10-29IPO· undefined
2013-04-01Series C· undefined
2011-09-06Series Unknown· $1M
Leadership Team
Scott Howe
CEO
Noel McMichael
SVP Strategic Initiatives and Government Affairs
Recent News
GlobeNewswire News Room
2024-11-20
2024-11-19
2024-11-06
Company data provided by crunchbase
