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Overview

Company

Original Job Post

Macro · 2 days ago

Facilities Administrator

Boston, MA

Full-time

Onsite

Entry Level

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Building MaterialConsulting

Hiring Manager

Meyer Mary Ann Rivera-Blanco

Insider Connection @Macro

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Serve as gatekeeper for office, monitor/screen unauthorized callers/visitors.

Receive and welcome all visitors to reception.

Create a favorable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff.

Ensure that telephones are answered in a professional and timely manner and customer inquiries are dealt with in accordance with service standards and within agreed response times.

Coordinate client meeting room bookings and ensure all requests are included on conference room calendars.

Prepare conference rooms and meal set up and break down for all meetings.

Issue visitors and vendors with a visitor badge, ensuring their names and details are correctly spelled and logged into the visitor book or system.

Proactively work to develop the relationship with the facilities team and client.

Ensure the reception area is kept neat and tidy.

Provide basic administrative support (i.e. mailings, vendor invoices, assist with expense reporting, etc.)

Work directly with manager and facilities team in addressing facilities helpdesk tickets.

Ensuring timely action on all requests and prompt closure of tickets.

Provide backup assistance with mail function.

Undertake any other appropriate duties as required by the client or your manager.

Comply with all Health & Safety legislation.

Comply with all Macro process and procedures

Qualification

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Office environment experienceInternet software knowledgeMS office applicationsCommunicationTeam playerPeople managementCustomer facingFlexiblePositive attitude

Required

Relevant experience within the office environment.

Knowledge of Internet software; general MS office applications, etc.

High School /College graduate with experience.

Ability to communicate effectively and be a team player, possess excellent people management skills, have experience in a customer facing role, be flexible and have a positive attitude.

Regularly required to walk; sit; use hands to finger, handle or feel and talk or hear.

Frequently required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl.

Occasionally lift and/or move up to 10 pounds.

Company

Macro

Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of £130m.

Founded in 2009